More security through Remote Monitoring & Management and Professional Services Automation
Atera, a remote-first IT management provider that supports companies in the transformation to a flexible working model in IT, today presents numerous innovations of its SaaS platform for MSPs and internal IT teams that need practical tools for remote monitoring and management (RMM) as well as Professional Services Automation (PSA).
A few weeks ago, the company Atera Plus had already launched. The AI-based infrastructure extends the company’s current IT solutions. With Atera Plus, Atera now automatically classifies, prioritizes and routes IT tickets with precise categorization. These comprehensive solutions are designed to automatically sort, filter and solve problems, while MSPs and IT managers in companies save time and reduce manual errors.
“New use cases for AI-based IT solutions are constantly emerging in the IT industry. By being the first IT provider to launch this type of AI-based functions in the MSP and IT remote management area with Atera Plus, we are doubling our commitment to delivering innovative solutions that make our customers stronger“” explains Gil Pekelman, CEO of Atera . “We look forward to continuing to bring new and groundbreaking AI-based tools to our platform and to helping our customers develop their business and work more efficiently.“
The new features of Atera’s platform for RMM and PSA include the following:
Network Discovery for Workgroups
Now internal IT administrators and IT service staff as well as MSPs can have a noticeably better overview of networks and see everything at a glance, with detailed information on all network devices. In addition, with this function, opportunities for the provision of customer upgrades are automatically recorded, so that IT forces can proactively support their “customers”.
Atera has made the integration with the Auth0 identity management platform to ensure 100 percent login security and a smooth process, including biometric desktop and mobile app login. In addition, more authentication features will be available soon.
There is a new add-on for the IT security tool. Webroot SAT (Security Awareness Training) is a training tool that helps to avoid risky IT behaviors of employees that can otherwise lead to security threats. By efficiently providing relevant information and verifying knowledge on key security topics, your customers’ employees are trained to avoid phishing and cyber attacks, detect potential malware, report potential security threats, follow the company’s IT policies and best practices, and comply with applicable data protection and compliance regulations (GDPR, PCI-DSS, HIPAA, etc.).
Patches for offline devices
From now on, MSPs and internal IT teams can view cached patching information (for both available and installed patches) in the Agent console when a Windows or Mac OS device is offline.
Automations for ticket tags
From now on, automations based on automatic ticket tags will be available to all subscribers.
A new button that makes it possible to create knowledge Base articles via the Knowledge Base page (in addition to the Admin page) makes it easier to use.
“Our customers are also our community. We are committed to providing every single MSP and IT professional with the best customer experience that we would expect from a vendor ourselves. GA’s investment will enable expanded growth of our customer support teams to better serve our customers as we continue to grow. We will also continue to invest in this community and exchange ideas with it via our online channels. We always strive to add value to our products. This is how we find out that the more we exchange ideas with our customers and support them, the better our products get,“ explains Gil Pekelman.