A mixture of work at a permanent workplace and other places such as the home office is increasingly becoming a must for companies. This is reported by the new “ISG Provider Lens Future of Work – Services and Solutions Report Germany 2021” of the Information Services Group (ISG). […]
The forerunners are industries with a high proportion of office workplaces, such as banks and insurance companies, as well as the IT industry. At the same time, the study points out that employees in higher positions are particularly often given the opportunity to use hybrid working models.
On the part of the providers of digital workplace solutions, this trend has led to a change in their portfolio of services, according to the study. The providers no longer only primarily offer technology solutions. Rather, they are developing into companions of a more comprehensive transformation, which also includes the change of the entire working culture in companies.
Advantages of both working environments
“In the future, home office will mainly be associated with working in the office,” says Dario Maisto, Senior Consultant DACH at ISG. “Because hybrid working combines the advantages of both worlds.“ It is important that the user experience is always the best possible, regardless of the respective place of work. “In this way, the advantages of the home office can be combined with those of the office: above all, an improved work-life balance and informal and personal exchange with colleagues. This, in turn, promotes team spirit.“
It is also important to have a sufficiently secure home office, especially if employees work with sensitive data. “Managed service providers must therefore, among other things, train employees in the home office, but also HR managers in security topics. In addition, they must be equipped with digital platforms and tools that support them when questions and problems arise,“ says Maisto.
The scope of managed workplace services for customers has expanded accordingly. They are intended to increase the attractiveness of jobs for specialists who are rare on the market. In addition, they primarily address aspects of cyber security. On the part of the companies, CIOs, plant managers, technical managers and procurement managers are still responsible for all purchasing decisions in the area of managed services. Recently, however, an increased interaction of the providers with the human resources department was also observed, the study continues.
“The pandemic has created many additional virtual desktop infrastructure environments very quickly,” adds Jochen Steudle, Senior Consultant, EMEA, at ISG. “However, companies must now consider how they want to proceed in the long term.“ Most companies would continue to run their virtual desktops in their own data centers. “However, as the public cloud is on the rise, more and more companies are considering switching to a desktop-as-a-service model,” Steudle said. “Desktop-as-a-service, in turn, means that the corporate network at one point or another must be opened for access from the outside. Experts with expertise in interface management and compliance are in demand here.“
According to the ISG study, another important trend in managed workplace services is so-called “meeting rooms” as a central component of a successful hybrid work model. These are virtual places for all employees of a company, regardless of whether they work on site or remotely. Accordingly, access, video and audio material must be available to all participants, regardless of their location.