The Head of IT at Olympus LifeScience &Industry Solutions focuses on corporate values and talent development in the digital transformation of the company. […]
“Many companies start their digitization with the ‘what’, i.e. productivity and profitability, or the ‘how’, in the sense of processes and products. But in the battle for top talent, the ‘why’ is crucial,” says Khaled Bagban, CIO vpn Olympus LifeScience & Industry Solutions. The companies are largely interchangeable. They would have the same technology, the same knowledge and the same service providers. Therefore, he places the greatest emphasis on the ‘why’, the purpose.
The CIO’s department is committed to making people’s lives healthier, safer and more fulfilling. This set of values motivates colleagues to develop further and drive change forward, so that better solutions can be created for customers.
For Bagban, talent management and digital transformation are closely linked. Therefore, at the beginning of the corona pandemic, he launched a program that promotes digital talents at Olympus. Along the customer, employee and partner journey, the team around the CIO launched a total of 20 initiatives with which IT contributes to the purpose. For this, he was awarded the “Transformation of Work Award” at the “CIO of the Year” competition at the end of 2021.
In his keynote at the Hamburg IT Strategy Days, Bagban highlighted three projects in the field of the customer journey.
At the beginning of the pandemic, Olympus-IT built the virtual platform “Olympus Spaces”. Among other things, it offers 3D environments in which doctors, nurses and other customers can virtually learn how to use new products and devices.
Olympus CIO Khaled Bagban in the studio of the Hamburg IT Strategy Days (c) cio.de
There you will find educational videos or interactive VR and AR trainings on digital twins of machines. In addition, there are rooms for meetings, lectures as well as collaboration and co-creation events. Employees can use the platform for internal training, workshops, agile collaboration, management coaching or marketing measures.
In the second example, interdisciplinary Teams of Olympus employees directly to the hospitals. In a pilot project, the process landscape on site was to be optimized in order to avoid overloading and capacity bottlenecks.
They implemented a solution with which medical equipment should always arrive at the right place at the right time. The shift supervisor always knows via a booking system which resources are currently in use or free. In this way, available funds can be distributed to colleagues on the stations in real time. In an app, employees can see at any time when they need to be where.
In the third case, Bagban wanted to show what contribution back-end IT employees make to the well-being of patients. The example is the Automation of the SAP contract documents in the field of maintenance and repair. Over the implementation, the process of repairing or replacing defective equipment was reduced by several hours. As a result, operations in clinics, for example, no longer have to be postponed if a machine fails shortly before.
For the CIO, the success of talent management rests on three pillars: creating value, leadership and agility.
Bagban has identified critical roles in IT that are central to digital transformation. He usually fills them with colleagues from his own IT department. These potential employees then grow into the roles and thus bring added value to the company. The managers, in turn, have the task of further developing talents. This has borne fruit: according to the CIO, 80 percent of senior employees come from within their own ranks.
According to Bagban, the change towards more agile working has also proven itself in the crisis. In September 2021, Olympus was the victim of a ransomware attack. The IT teams had organized themselves independently in shift operation in order to quickly eliminate the damage. They also quickly set up their own communication with each other. In addition, it has been a top priority from the very beginning to protect customer data of hospitals and patients.
“We got through this crisis well because we focused on what makes the company special: our talents,” Bagban sums up. Purpose creates motivation and the agile organization helps to put the customer in the foreground quickly and courageously.
*Jens Dose is editor of the CIO magazine. In addition to the core topics around CIOs and their projects, he also deals with the role of the CISO and its area of responsibility.