Palo Alto Networks Expands and Improves Customer Support in EMEA

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New EMEA Competence Center hires many qualified support engineers

Palo Alto Networks announces that it is significantly expanding its customer support offering throughout the EMEA region. To this end, Palo Alto Networks is investing in an expanded presence and implementing a Centre of Excellence model. The goal is to provide customers with access to the support they need, whenever they need it. The company will offer its support services from the Czech Republic, Hungary, Spain and Poland, as well as further expand its existing support services in Israel and the Netherlands. The announcement represents a significant expansion in the EMEA region that will provide Palo Alto Networks customers with comprehensive support throughout the region.

With 2020 ushering in a cybercrime “gold rush,” it’s more important than ever that businesses have access to local support when they need it. According to the Unit 42 Cloud Threat Report (1H 2021), retail, manufacturing, and government organizations saw incidents increase by 402 percent, 230 percent, and 205 percent, respectively. The expanded customer support resources will help ensure that Palo Alto Networks customers have access to highly skilled technicians in their time zone. The regional expansion also underscores Palo Alto Networks ‘ commitment to respecting local data sensitivities and the requirements of the General Data Protection Regulation (GDPR).

With this investment in the EMEA region, Palo Alto Networks remains at the forefront of customer service, which is widely recognized in the cybersecurity industry. Palo Alto Networks has been recognized by J. D. Power and the Technology Services Industry Association (TSIA) for providing an “outstanding customer support experience” for its global technical support and self-service support for six consecutive years.

“Our customers and their IT teams are under unprecedented pressure. At this time, it’s critical that we stand by them and provide them with the support they need to keep their businesses safe from harm, ” explains Wadad Kafka, Vice President of Global Customer Support, EMEA, at Palo Alto Networks. “This expansion of highly qualified engineers in the

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