Nine out of ten online retailers have been victims of fraud or attempted fraud in the past twelve months. The majority of respondents suspected a connection with the corona pandemic. It brought more sales – but also more crime. […]
Fraud prevention is one of the main business areas of the Munich credit agency CRIF Bürgel. Every year, the company conducts a study on the topic of “Fraud in e-commerce”. The 2021 edition is based on surveys conducted between September 2020 and March 2021. It is the first to be created under the impression of the corona pandemic. It reveals frightening figures, although with one caveat: with around 100 dealers surveyed, the number of cases in the investigation is not particularly high.
Of the online shops surveyed, 65 percent said that Corona had given them more sales-which is not unexpected in itself. However, there has been a noticeable increase in the risk of becoming a victim of professional online fraud. 41 Percent of respondents in the DACH region saw an aggravation of the problem, 49 percent assumed a consistently high risk. In Germany, the figures were even more serious, with 65 percent reporting an increased risk of fraud. 61 Percent of the retailers surveyed in Germany attribute this to the pandemic.
The main results of the study
- 91 Percent of online merchants in the DACH area have experienced fraud or attempted fraud during the last 12 months
- The most common form of fraud is identity abuse
- The fraud damage incurred for the majority of online shops is less than 10,000 euros
Of course, there are tools that online retailers can use to reduce the risk of becoming a victim of online fraud-not least CRIF Bürgel offers them. However, there are reservations among traders about the consistent use of testing and security mechanisms. 47 Percent of respondents fear excessive administrative burdens and 52 percent see security loops and checks primarily as a conversion killer.
* Frank Kemper has been a member of the Editor-in-chief of INTERNET WORLD since the beginning of 2020. Born in Lower Saxony, he joined the team in 2001 and has been managing the print edition of INTERNET WORLD BUSINESS since 2013. The graduate of the German School of Journalism in Munich looks back on 30 years of editorial experience in various publishers and is almost as long online.