Pressure on IT executives increases
PagerDuty, the global company in the field of digital operations management, expects a challenging year 2022, in which a lot will be decided. Since the beginning of the pandemic, investments in cloud technologies and cloud-related technologies have been made on an unprecedented scale. This initially created stability in order to support hybrid working models, streamline business processes and enable companies to adapt to changing consumer behaviour in online retail. But now comes the difficult part: real standing qualities are in demand in 2022.
A recent survey shows that the pressure on IT executives has never been as great as it is today. They need to deliver more innovations faster, achieve cost savings and efficiency gains, while maintaining high availability of services and managing technical debt. What can we expect in 2022?
- On the one hand, the public cloud will become even more dominant, on the other hand, the complexity of the services it offers will also increase and shift “up” in the technology stack. The focus will be more on the end-user experience and immediate usability – unlike previous approaches, where experts had to put individual components together. So now it’s more about complete solutions than a bundle of tools.
- Driven by comprehensive CI/CD platforms for DevOps such as GitLab/GitHub in conjunction with functions such as GitHub Actions, codespaces, etc., development environments are increasingly moving directly to the cloud. This results, among other things, from the increasing complexity of the application architectures and the associated necessary computing power, which is required to create a stack even with moderate capacity. Because this quickly exceeds the performance of a developer laptop.
- Automation will continue to be a focus in 2022, mainly due to the need to extract and secure the specific knowledge of a small number of so-called subject matter experts (SME). This can reduce the business risk and make the ”work behind the scenes” visible. Automation is increasingly becoming an important part of the CIO handbook to overcome the challenges of hiring new employees. There are not enough subject matter experts on the market, so their time must be used wisely.
- Incident management will evolve into a kind of “reliability management”, as a stronger, service-oriented approach will also be introduced in the operational areas.
- Companies will increasingly try to invest in multi-cloud approaches. However, many of these projects will not bear fruit and / or devour a lot of money to achieve results. That’s because investments are made for the wrong reasons: it’s trying to avoid vendor lock-in instead of using multi-cloud for best-of-breed features that one particular cloud provider has compared to another. Many of these projects are expected to have a negative ROI, i.e. the benefit resulting from avoiding an established cloud provider such as AWS is disproportionate to the expenditure (both Capex capital expenditure and Opex operating costs) for the creation of multi-cloud primitives.
- The last groundbreaking innovation in the infrastructure sector (with Docker/containers) was more than five years ago. 2022 could be the year when a new, disruptive infrastructure technology emerges that challenges the dominance of Kubernetes – now extremely complex.
- For companies that are trying to achieve their goals with regard to digital transformation, the biggest obstacles will continue to be the organizational changes and the resistance of IT organizations and employees to adopt new models, such as project-to-product thinking.