In light of the coronavirus outbreak, the delivery industry is one of the booming sectors. In addition to that, with the growth of online marketplaces as well as a shift in consumers’ demands and expectations, quick delivery options are in demand. With that in mind, our client wanted to provide delivery services with a focus on speed, timely delivery and accuracy. Unfortunately, he faced some challenges such as lack of visibility, late deliveries, low-efficiency levels, poor customer experience, etc. As the company utilized outdated technology solutions, it was impossible for them to improve brand loyalty and increase customer satisfaction. That’s why he sought a reliable technology team that can help him redefine business processes as existing ones lacked digital capabilities contributing to a poor customer experience. Only by developing and implementing an efficient and scalable delivery solution could he adapt to changing customer demands and overcome delivery challenges proactively.
At the very start, IWanta.Tech’s team held an interview with the client to better understand business requirements and goals. Only by eliciting all the requirements could the team offer the roadmap for the future software solution. To overcome mentioned challenges, the team applied a holistic approach by centralizing all stages of the delivery process and creating a highly optimized integration layer that connected the delivery app with the company’s platform. Not only did it help drivers to manage the entire transaction process from any customer location, but it also cut off data leakage in terms of human errors and lost invoices. In addition to that, the team added credit card payment capabilities to improve cash flow and simplify transactions.