Business Challenge
In light of the coronavirus outbreak, the delivery industry is one of the booming
sectors. In addition to that, with the growth of online marketplaces as well as
a
shift
in consumers’ demands and expectations, quick delivery options are in demand.
With that in mind, our client wanted to provide delivery services with a focus
on
speed,
timely delivery and accuracy. Unfortunately, he faced some challenges such as
lack
of
visibility, late deliveries, low-efficiency levels, poor customer experience,
etc.
As the company utilized outdated technology solutions, it was impossible for
them to
improve brand loyalty and increase customer satisfaction. That’s why he sought a
reliable technology team that can help him redefine business processes as
existing
ones
lacked digital capabilities contributing to a poor customer experience.
Only by developing and implementing an efficient and scalable delivery solution
could he
adapt to changing customer demands and overcome delivery challenges proactively.
Solution & Approach
At the very start, IWanta.Tech ’s team held an interview with the client to
better understand business requirements and goals. Only by eliciting all the
requirements could the team offer the roadmap for the future software solution.
To overcome mentioned challenges, the team applied a holistic approach by
centralizing all stages of the delivery process and creating a highly optimized
integration layer that connected the delivery app with the company’s platform.
Not only did it help drivers to manage the entire transaction process from any
customer location, but it also cut off data leakage in terms of human errors and
lost invoices. In addition to that, the team added credit card payment
capabilities to improve cash flow and simplify transactions.
Business Result
- Developed delivery app provides real-time credit card processing.
- Allows users to monitor their parcels in real time.
- Staff productivity has been increased up to 95% in terms of eliminating paper-based tasks.
- Thanks to automation, human errors have been dramatically reduced as well as operational efficiency has been increased to 85%.