In light of the coronavirus outbreak, the delivery industry is one of the booming sectors. In addition to that, with the growth of online marketplaces as well as a shift in consumers’ demands and expectations, quick delivery options are in demand. With that in mind, our client wanted to provide delivery services with a focus on speed, timely delivery and accuracy. Unfortunately, he faced some challenges such as lack of visibility, late deliveries, low-efficiency levels, poor customer experience, etc. As the company utilized outdated technology solutions, it was impossible for them to improve brand loyalty and increase customer satisfaction. That’s why he sought a reliable technology team that can help him redefine business processes as existing ones lacked digital capabilities contributing to a poor customer experience. Only by developing and implementing an efficient and scalable delivery solution could he adapt to changing customer demands and overcome delivery challenges proactively.