Business Challenge

In today’s digital world, the increasing number of eCommerce organizations and customers’ demands drive businesses to embrace digital solutions to better serve their customers and deliver a better experience. Moreover, the COVID-19 pandemic has forced retailers to adopt new delivery models and offer a wide range of on-time and fast delivery services. Not only does it help them build trust, but it can also increase brand loyalty and enhance customer experience. With delivery issues such as retailer-related delays and shipping unpredictability, the company had less day-to-day financial flexibility and missed out on revenue targets. Having that in mind, our client hired us to implement retail delivery software in order to keep up with delivery capacity and increase revenue.

Solution & Approach

At the very start, we established a dedicated team to review the company’s business processes and delivery histories using analytics. Our experts uncovered delivery issues and recommended developing and incorporating a solution that would offer the level of convenience and speed and meet consumers’ demand. Moreover, it provides real-time shipment tracking, sends alerts and notifications, provides detailed information about drivers, deliveries, vehicles, orders, customers, and routes. In addition to that, intelligent retail delivery software includes dynamic and loop routing and helps optimize routes.

Business Result

• The developed solution allowed the retail company to reduce late deliveries by 70%.
• With a sophisticated algorithm, the intelligent retail delivery software reduce the delivery time by 27 %
• It has provided 98% absolute on-time deliveries.
• Thanks to the intelligent retail delivery software, delivery agent productivity has been increased up to 25 % and saved time, cost and resources as well.