Employee Experience threatens to flip

Employee Experience threatens to flip

According to a study by Citrix, technology designed to motivate and keep employees productive threatens to frustrate and slow them down. […]

In response to the global pandemic, many companies have provided their employees with tools for a remote workplace-increasing engagement and productivity, according to a study. However, these successes are on the verge of being undone, as a new study by Citrix shows. Because employees now feel that they have too many tools, but still too few opportunities to carry out their work efficiently. This, in turn, prevents them from doing their job

“Employees work the same amount or even more hours, but achieve less because technology gets in their way,” said Tim Minahan, executive vice president of business strategy at Citrix. “When companies are looking for new, hybrid working models, they must also examine the role of technology and its use in their organizations. This not only reduces the frustration of employees, but also enables them to have a successful working day.

To help companies along this path, Citrix, in collaboration with OnePoll, conducted a “Work Your Way” survey of 1,000 IT decision-makers and 2,000 employees in the United States. The results show some significant trends.

App propagation gets out of control

The number of tools that employees have to use to complete their tasks has increased significantly, as has the resulting complexity in the workplace. According to the Work Your Way study:
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  • 64 Percent of workers have more communication and collaboration tools than before the pandemic, and
  • 71 Percent say that the work has become more complex as a result.

“Employees are frustrated. To continue to motivate them and promote good performance, companies need to eliminate friction and anxiety at work and provide technology that adapts to their work style rather than imposing new ways of working on them,“ Minahan says.

New digital divide looms

Working styles have changed fundamentally. “People don’t want to work the way they used to,” Minahan continues. The study confirms this: almost 90 percent of respondents said that they would like to continue to work flexibly from home and in the office even after the pandemic. “Regardless of their physical location, employees need to be equipped with tools that provide a consistent, safe and reliable experience and allow them to work the way that works best for them,” Minahan says.

Digital workplaces are the future of work

Forward-looking companies have recognized this need and see digital workplaces as an opportunity to achieve this. For example, companies can:

  • Unify work: Whether at home, on the plane or in the office, employees have consistent and reliable access to all the resources they need for productive work – through every work channel, every device and at every location.
  • Securing work: Contextual access and app security ensure that applications and information remain secure-no matter where you work.
  • Simplify work: Intelligent features such as machine learning, virtual assistants, and simplified workflows personalize, guide, and automate the work experience. This allows employees to work free of disruptions and perform at their best.

Nearly 90 percent of participants in the Work Your Way survey say their companies use digital workplace platforms to enable hybrid/distributed work. The results show:

  • 72 Percent of employees say their productivity has increased, and
  • 77 Percent say that this has encouraged cooperation.

“When organizations create a layer between employees and frustrating technology, they can work efficiently with the apps they need – getting the job done and achieving their goals,” Minahan said.

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