BMC Announces Strategic partnership with Google Cloud

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Open, scalable, modular cloud-based solutions for service and operations management

BMC, a global provider of software solutions for the “Autonomous Digital Enterprise” (ADE), today announced the conclusion of a multi-year agreement for the provision of BMC Helix service and operational management solutions on Google Cloud. Customers get a secure cloud infrastructure with low latency and optimized access to Google Cloud features.

The BMC Helix solution is already a market leader in terms of reliability, scalability, flexibility and delivering business value to customers. Google Cloud’s focus on supporting global enterprises with data analytics and AI in customer care, combined with the open microservices-based architecture of the BMC Helix platform, now provides even more companies with the innovation and technology options they need to succeed in an ever-changing market.

“The integration of the BMC platform with Google Cloud will allow companies to quickly deploy and scale their enterprise automation capabilities in a secure and trusted environment,” says Janet Kennedy, VP North America at Google Cloud. “We are excited to support BMC’s growth in the cloud and work together to help companies modernize and automate their most important systems and services through the use of cloud infrastructure, AI, ML and data analytics.“

Today’s announcement expands the partnership between BMC and Google Cloud. The BMC Helix platform currently offers customers a choice of a variety of Google Cloud technology integrations, including:

  • Google Translate for virtual agents, chatbots
  • Google Analytics for measuring service experiences
  • BMC Helix Discovery, which leverages Google Identity-Aware Proxy (IAP) for comprehensive, secure dynamic Google Cloud inventory mapping

“We offer our customers uncompromising options,” says Margaret Lee, Senior Vice President and General Manager of Digital Service and Operations Management at BMC . “Partnering with a highly regarded cloud provider like Google Cloud supports our multi-cloud strategy to give our customers access to world-class enterprise service and operations management solutions anytime, anywhere. Our unique approach, innovative solutions and strategic relationships will continue to provide our customers with the options they need now and in the future.“

As a result of the first collaboration, the BMC Helix ITSM solution will be available on Google Cloud in the US in early summer 2022.

About BMC

BMC works with 86% of the Forbes Global 50, as well as customers and partners around the world, to shape their future. With our history of innovation, our industry-leading automation, operations and service management solutions and our unmatched flexibility, we help companies free up time and space to become an “Autonomous digital Enterprise” that seizes the opportunities ahead of it.

BMC, BMC Software, the BMC logo and other BMC trademarks are the exclusive property of BMC Software, Inc. and are registered with the U.S. Patent and Trademark Office or in other countries or may be registered there.

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